Policies for Security and Privacy
Credit Card Safeguard
We do our best to provide a safe and convenient online shopping experience. We safeguard the integrity of our customers' credit card information with Secure Sockets Layer (SSL) technology which protects the security of your credit card information as it is transmitted to us. If your credit card is used in an unauthorized manner on our web site (as determined by your credit card company), we will cover whatever amount your credit card company doesn't—up to $50.
If you're not quite comfortable shopping online, or would prefer to make your purchase by telephone, call us at 1-800-200-1203 or 210-481-0067. and our Customer Service representative will be happy to help you.
Credit Card Safety
Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, it's a highly sophisticated method of scrambling data as it travels from your computer to our web site's servers.
If someone steals your credit card information or uses your credit card in an unauthorized manner on our web site (as determined by your credit card company) - through no fault of your own—we'll cover up to $50 of the charges your credit card company doesn't. What's more, we'll do what we can to make the whole process as hassle-free as can be.
What about my bank or credit card company?
Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well. If your bank does hold you liable for any amount up to $50, we will cover the liability imposed on you, up to $50. We will cover this amount only if the unauthorized use of your credit card occurred at our web site and through no fault of your own.
Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.
How do I know that my credit card information is secure?
To make sure that you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.”
Some browser versions and some firewalls do not permit communication through secure servers. If for any reason you cannot access the secure server, please feel free to place your order with us by phone at at 1-800-200-1203 or 210-481-0067 and our Customer Service representative will be happy to assist you.
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Our commitment to Privacy was updated on January 1, 2010.
We value our customers and respect their privacy. We recognize that we must maintain and use customer information responsibly. We do not sell or rent the information you provide to us to third parties.
Frequently Asked Questions:
- What kind of information do we collect?
- How do we use your information?
- How to change or delete your information?
- How to remove your information from email, phone and postal mailing lists?
What kind of information do we collect?
We collect information that you provide when you place an order (such as your name, email address, mailing address, and phone and credit card numbers). You may opt not to participate in promotions if you do not want to receive future information about HEALTHY SOURCE, LLC.
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How do we use your information?
When you make an online purchase from HEALTHY SOURCE, LLC, we use your information to process your order. We will also send you email confirmation of your order, and we may need to contact you by phone, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our products, services, and promotions.
If at any time you would like us to remove you from our email or postal mailing lists, click here to contact customer service or call 1-800-200-1203 or 210-481-0067. Please be sure to include your email address and full name. If you have previously asked to be removed from our email list, we will not sign you up for email updates if you place an order over the Internet. Please note that it may up to two weeks to remove you from our list.
If you make a purchase online or over the phone, we may also send you notices about our products, services and promotions through postal mail.
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How to change or delete your information?
To access your information or if at any time you would like us to remove you from our email or postal mailing lists, click here to contact customer service or call 1-800-200-1203 or 210-481-0067. Please be sure to include your email address and full name.
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How to remove your information from email, phone, and postal mailing lists?
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email, postal mail or by phone, click here to contact customer service or call 1-800-200-1203 or 210-481-0067.
Please note that such requests may take up to 2 to 4 weeks to become effective. In addition, if you ask us to remove your name and address from our email or postal mailing lists, we will maintain your name in a “do not mail” file to ensure that we can honor your request. Please also note that when you make a purchase, we will send you email to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.
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