We are committed to your satisfaction and we will gladly refund any unopened products or replace any defective items within 30 days of the date you received your order.
We will gladly accept unopened products for any reason within 30 days of the date you received your order, subject to the following
To return or exchange a qualified unopened product, follow these 3 easy steps:
Packages or returned products that are not authorized or acceptable for return may be refused.
We stand by the high quality of our service. If you receive an order in which an error has been made, you must notify the Customer Service Department within five (5) working days.
In the event a damaged shipment is received, please follow these steps: (1) accept the delivery, (2) document on the delivery receipt the number and description of damaged boxes, (3) save the damaged products and boxes, (4) contact the Customer Service Department within five (5) working days.
In the event a shipment is lost or missing, contact the Customer Service Department within 90 days. It is important to report lost or missing packages within 90 days of the order date because a PACKAGE REPORTED LOST OR MISSING MORE THAN 90 DAYS AFTER ORDER DATE IS NOT REFUNDABLE.
International orders are subject to the same return, exchange and refund policies as domestic orders. Note that if you fail to pay any fees and duties that might be levied once a shipment reaches your country, we are unable to issue a refund until the product is returned to us in its undamaged, unopened condition. Like domestic orders, international shipping charges are non-refundable. We do not and cannot guarantee delivery times; packages are not considered lost until 90 days after order date.
For Credit Cards: We can only credit the same account number used for the original purchase. Please allow up to 30 days for the refund credit to appear on your statement.
For Personal Checks and Money Orders: will be issued a check by postal mail. Please allow 2-4 weeks for receipt.
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